Privacy Policy

1. Introduction

Synaptiq ("we", "us", "our") is committed to handling your personal information with care. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to all interactions with our website and enrolment services.

Our registered location is 175 Sukhumvit Soi 21 (Asoke), Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand. If you have questions about this policy, please write to us at [email protected].

2. Data We Collect

We collect the following types of personal data:

• Contact information: name, email address, and phone number, provided via our enquiry form or enrolment process
• Communication records: messages exchanged with our team by email or phone
• Usage data: pages visited on our website, approximate location (country/region), device type, and browser, collected through analytics tools
• Course progress data: assessments submitted, mentor feedback, and completion records for enrolled learners

3. Legal Basis for Processing

We process personal data on the following grounds under the Thailand Personal Data Protection Act B.E. 2562 (PDPA):

• Consent: for marketing communications and optional cookie usage
• Contractual necessity: for administering enrolments and delivering course services
• Legitimate interest: for improving our website and course quality
• Legal obligation: where required by Thai law

4. How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries about our courses
• Processing and managing enrolments
• Communicating with learners about their course, schedule, and mentor sessions
• Improving our website and course content based on usage patterns
• Sending course-related updates or communications (with your consent for marketing)
• Issuing certificates of completion

5. Data Retention

Contact enquiry data is retained for up to 12 months if no enrolment follows. Learner records (enrolment details, progress, and certificates) are retained for five years after course completion to support certificate verification. Analytics data is retained in aggregate form only.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers who assist in delivering our services (such as email delivery and website analytics), subject to data processing agreements. These providers are not authorised to use your data for any purpose other than providing their services to us.

We may also disclose data where required by Thai law or a lawful request from a government authority.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include access controls, secure hosting, and encrypted communication. In the event of a data breach that may affect your rights, we will notify you and the relevant authority in accordance with PDPA requirements.

8. Cookies

We use cookies to understand how our website is used and to remember your preferences. Essential cookies are necessary for the website to function. Other cookies (analytics, preferences) are used only with your consent. Please see our Cookie Policy for full details.

9. Your Rights

Under the Thai PDPA, you have the following rights regarding your personal data:

• Access: to request a copy of the personal data we hold about you
• Correction: to request correction of inaccurate or incomplete data
• Deletion: to request erasure of your data where we no longer have a lawful basis to retain it
• Portability: to request your data in a structured, commonly used format
• Objection: to object to processing based on legitimate interest
• Withdrawal of consent: to withdraw consent for processing at any time, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external resources or platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.

11. Children

Our courses are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe we have collected data from a minor in error, please contact us so we can remove it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.

13. Contact

For any privacy-related questions or requests, please contact us:

• Email: [email protected]
• Address: Synaptiq, 175 Sukhumvit Soi 21 (Asoke), Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand